Issabel call center makes "agent" the default menu selection in the gui to login with "Call Back Agent" is the secondary.
If you run a contact center that is primarily a callback, this is an extra step that you can get around by adjusting the following piece of code. My coworker Vince and HTML wizard had this engineered in minutes. A master of slick code.
This code clicks the "Callback Login" button automatically to make this screen the default one.
It saves agents in a center that is primarily "CallBack" agents the tedious step of clicking on this very small checkbox.
First edit this file:
Save your changes
Now go to your logon screen and test.
When you click on Agent Console, you will be taken directly to the CallBack Agent Screen.
If you run a contact center that is primarily a callback, this is an extra step that you can get around by adjusting the following piece of code. My coworker Vince and HTML wizard had this engineered in minutes. A master of slick code.
It saves agents in a center that is primarily "CallBack" agents the tedious step of clicking on this very small checkbox.
/var/www/html/themes/tenant/_common/index.tplScroll down to the </head> function and you'll see the following:
| {$HEADER_MODULES} </head> <body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" "class="mainBody page-body" {$BODYPARAMS}> <div class="page-container"> |
Insert the code in BOLD into this section and make it look like this:
| {$HEADER_MODULES} <script type='text/javascript'> function checkTheBox() { document.getElementById("input_callback").click(); document.getElementById("input_callback").checked=true; } </script> </head> <body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" onLoad="checkTheBox()" class="mainBody page-body" {$BODYPARAMS}> |
Save your changes
Now go to your logon screen and test.
When you click on Agent Console, you will be taken directly to the CallBack Agent Screen.
thank you good !
ReplyDeleteYou are welcome!
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