Asternic Call Center Stats PRO
Update displays to reflect a queue NAME versus a number.
Here we see Queue "5000", but instead of 5000, lets have it reflect a name. In our case we'll make it show "Support" instead.
Select SETUP- PREFERENCES
You'll be presented with a table entry screen
"keyword" = dict_queue
"parameter" = 5000
(you put in whatever the queue number is you want to customize)
value = Support
(put in whatever name you want)
Save your changes
Now look at your queue in the reports
The value should now reflect the change you made.
Update displays to reflect a queue NAME versus a number.
Here we see Queue "5000", but instead of 5000, lets have it reflect a name. In our case we'll make it show "Support" instead.
Select SETUP- PREFERENCES
Select ADD
You'll be presented with a table entry screen
"keyword" = dict_queue
"parameter" = 5000
(you put in whatever the queue number is you want to customize)
value = Support
(put in whatever name you want)
Save your changes
Now look at your queue in the reports
The value should now reflect the change you made.
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